Shipping policy

Shipping Policy

Last updated: [04/28/2026]

At Babyguay, we want your shopping experience to be smooth from checkout to delivery. Below you'll find all the information you need about how we ship your order.

1. Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

Orders placed on weekends or holidays will be processed the next business day. During sales, promotions, or peak seasons, processing may take slightly longer — we appreciate your patience.

You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Methods and Delivery Times

We offer several shipping options at checkout. Estimated delivery times depend on your location and the shipping method selected.

Delivery times are estimates and begin from the date of shipment, not the order date. Babyguay is not responsible for delays caused by carriers, weather, or customs.

3. Order Tracking

Once your order ships, you'll receive an email with a tracking number and a link to follow your package. If you don't receive tracking information within 3 business days of your order confirmation, please contact us at [info@babyguay.com].

4. Shipping Destinations

Babyguay currently ships to [list your countries/regions].

If your country is not listed, please contact us — we may be able to arrange shipping on a case-by-case basis.

5. International Shipping

For international orders:

Delivery times vary by destination and customs processing.
Customers are responsible for any customs duties, taxes, or import fees charged by the destination country.
Babyguay is not responsible for delays caused by customs clearance.

We recommend checking with your local customs office for more information before placing an order.

6. Incorrect Shipping Address

Please double-check your shipping address before completing your purchase. Babyguay is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately at [info@babyguay.com]. We'll do our best to update the address before the order ships, but we cannot guarantee changes once processing has begun.

7. Lost, Stolen, or Damaged Packages

Lost packages: If your tracking shows the package as delivered but you haven't received it, please check with neighbors and your local carrier first. If you still cannot locate it, contact us within 7 days of the delivery date.
Stolen packages: Babyguay is not responsible for packages stolen after delivery confirmation. We recommend shipping to a secure location.
Damaged packages: If your order arrives damaged, please email us at [info@babyguay.com] within 7 days of receipt with photos of the damage. We'll work with you to resolve the issue quickly.